Who we are
This website is operated by Tecknosys Ltd, 17 Riverside Way, Amberley 7410, North Canterbury, New Zealand. For anything related to this policy or your personal information, please use the contact form or phone us.
What we collect, and why
- Quote requests — your name, company, contact details and the equipment you’re interested in, so we can reply with a quote. Quote requests are sent to us by email.
- Orders — your name, email address, phone number and order details, stored securely in our order system so we can process and dispatch your order and send you a confirmation.
- Payments — handled entirely by Stripe, our payment provider. Your card details are entered on Stripe’s secure checkout and never touch this website. See Stripe’s privacy policy.
- Contact form — your name, email address and message, so we can reply.
- Technical information — when you submit a form, your IP address is used for spam protection and briefly held in a counter that limits automated submissions. These counters are purged automatically.
Cookies
This website sets no tracking or advertising cookies, which is why you won’t see a cookie banner.
Analytics
To understand how the site is used, we use Umami — a privacy-friendly analytics tool. It is cookieless, collects no personal information, anonymises visits, and cannot track you across other websites.
Third-party services
- Stripe — payment processing (see above).
- Cloudflare Turnstile — protects our forms from bots. It processes limited technical signals from your browser (such as your IP address) under Cloudflare’s privacy policy.
- Email delivery — form messages and order confirmations travel through a standard email provider.
- Hosting — this website is hosted in New Zealand.
How long we keep it
Order and quote records are kept as long as New Zealand business and tax record-keeping rules require. Anti-spam counters holding IP addresses are purged automatically, typically within an hour.
Your rights
Under the New Zealand Privacy Act 2020 you may ask for a copy of the personal information we hold about you and ask for it to be corrected or deleted — just get in touch. If you’re not happy with how we handle your information, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
If this policy changes, the updated version will be published on this page with a new date below.
Last updated: 6 August 2026